Terms of Service

This document governs access to and use of the Blink platform, including its applications, integrations, AI-enabled productivity features, and related services.

These Terms of Service ("Terms") govern access to and use of the Blink platform, including any mobile applications, web applications, desktop applications, websites, APIs, integrations, communication tools, productivity features, collaboration features, AI-enabled features, and related services provided by Blink ("Blink," "we," "us," or "our").

By accessing, installing, registering for, or using Blink, you agree to be bound by these Terms. If you are using Blink on behalf of a company, organization, institution, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" and "your" will refer to both you and that entity.

If you do not agree to these Terms, you must not access or use Blink.

1. Overview of the Service

Blink is a productivity, collaboration, and organizational intelligence platform designed to help individuals and organizations manage work, meetings, tasks, notes, communication, knowledge, and related workflows. Blink may include, among other things:

note-taking and knowledge management features;
meeting-related features, including recording, transcription, summarization, action-item extraction, and workflow automation;
calendar, email, messaging, and third-party productivity integrations;
organizational search and knowledge retrieval functionality;
AI-generated suggestions, automation, classifications, summaries, and content outputs;
administrative tools for team, workspace, and account management;
mobile, desktop, browser, API, and web-based interfaces.

Certain features may be described as beta, preview, experimental, or similar. Such features may be modified, suspended, or discontinued at any time.

2. Acceptance of Terms

By downloading, installing, accessing, or using Blink, you acknowledge that you have read, understood, and agreed to these Terms and any additional terms, policies, or guidelines referenced herein, including our Privacy Policy and any applicable commercial agreement.

If you are entering into these Terms on behalf of an organization, you represent that you have authority to do so. If you do not have such authority, you must not use Blink on behalf of that organization.

3. Eligibility

To use Blink, you must:

be at least 18 years old, or the minimum age required in your jurisdiction to use the service lawfully;
have the legal capacity to enter into a binding agreement;
not be barred from using the service under applicable law;
use Blink in compliance with all applicable laws, regulations, and internal workplace rules.

Blink may impose additional eligibility requirements for certain features, enterprise environments, or regulate use cases.

4. Definitions

For purposes of these Terms:

"Account" means any registered user profile, login credential, or access identity used to access Blink.
"Customer" means the company, organization, or legal entity that purchases, licenses, subscribes to, or otherwise obtains access to Blink.
"Authorized User" means an individual permitted by a Customer to access and use Blink under that Customer’s account or workspace.
"Workspace" means a team, organization, tenant, account environment, or similar instance of Blink associated with one or more users.
"User Content" means any data, text, prompts, notes, documents, files, messages, recordings, images, calendar metadata, task data, or other content submitted, uploaded, synchronized, transmitted, stored, generated, or made available by you or on your behalf through Blink.
"Output" means any summaries, transcripts, action items, drafts, insights, recommendations, classifications, or other content generated by Blink, including AI-generated content.
"Third-Party Services" means any external services, software, integrations, plug-ins, APIs, storage providers, communication tools, or platforms that interact with Blink.

5. Changes to the Terms

We may revise these Terms from time to time. If we make material changes, we may provide notice through the app, website, email, administrator notice, or other reasonable means. Updated Terms become effective upon posting or on the effective date stated in the updated Terms.

Your continued use of Blink after the effective date of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using Blink.

6. Accounts and Registration

6.1 Account Creation

Some features require registration or account creation. You agree to provide accurate, current, and complete information and to keep such information updated.

6.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials, restricting access to your devices and accounts, and all activities that occur under your account, whether authorized by you or not, unless caused solely by our gross negligence or willful misconduct.

You must notify us promptly if you suspect unauthorized access, credential compromise, or other security incident affecting your account.

6.3 Enterprise and Managed Accounts

If Blink is made available to you by your employer or another organization, your use may be subject to that organization’s policies, administrator controls, and commercial agreement with Blink. Workspace administrators may be able to access, manage, restrict, suspend, or remove your access to Blink and may be able to access data associated with the workspace in accordance with applicable law and internal policy.

6.4 Verification and Access Controls

We may require identity verification, domain verification, administrator approval, SSO, MFA, or other access controls for certain accounts or features. We may suspend or limit access if we are unable to verify your identity, authority, payment status, or compliance.

7. License Grant and Service Access

7.1 Limited License

Subject to these Terms and any applicable commercial agreement, Blink grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use Blink solely for your internal business or personal productivity purposes, as applicable.

7.2 No Sale

Blink is licensed, not sold. Except for the limited rights expressly granted in these Terms, Blink retains all rights, title, and interest in and to the service.

7.3 Right to Modify the Service

We may add, modify, improve, replace, suspend, or discontinue any part of Blink at any time, including features, functionality, integrations, availability, user interface, storage limits, technical requirements, and support offerings.

We are not obligated to maintain any specific feature, workflow, integration, or compatibility unless expressly stated in a signed commercial agreement.

8. Acceptable Use and Restrictions

You agree not to, and not to permit others to:

copy, reproduce, republish, distribute, transmit, display, sell, lease, rent, or exploit Blink except as expressly allowed;
modify, adapt, translate, reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, models, or underlying ideas from Blink, except where such restriction is prohibited by law;
probe, scan, or test the vulnerability of Blink or any related system or network;
interfere with, disrupt, or compromise the integrity, security, performance, or operation of Blink;
bypass rate limits, authentication controls, access restrictions, or usage limitations;
use automated means, bots, spiders, scrapers, or scripts to access or interact with Blink in a manner not authorized by us;
upload malware, ransomware, spyware, Trojan horses, or harmful code;
use Blink for unlawful, fraudulent, deceptive, harassing, abusive, defamatory, infringing, or harmful purposes;
use Blink to violate privacy, surveillance, employment, consumer protection, export control, sanctions, anti-corruption, or intellectual property laws;
use Blink to develop a competing service, benchmark the platform for public competitive comparison without our prior written consent, or train competing models or systems using Blink, except to the extent expressly allowed by us in writing;
misrepresent Output as solely human-generated where doing so would be deceptive or unlawful;
use Blink in a way that imposes an unreasonable or excessive load on our systems;
access Blink outside the scope of your authorization.

We may investigate suspected violations and take any action we reasonably deem appropriate, including suspension, termination, removal of content, disabling integrations, reporting to authorities, or pursuing legal remedies.

9. User Content

9.1 Ownership

As between you and Blink, you retain your ownership rights in User Content, subject to the rights you grant to us under these Terms.

9.2 License to Blink

You grant Blink a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, adapt, format, index, analyze, display, and otherwise use User Content solely as necessary to provide, operate, maintain, support, and improve Blink; enable requested features and integrations; prevent fraud, abuse, security incidents, and technical issues; comply with law and enforce these Terms; generate Output and provide administrative and technical functionality; and create aggregated and de-identified analytics, usage statistics, performance insights, and service improvement materials, provided such materials do not identify you or disclose your confidential content in identifiable form.

9.3 Responsibility for User Content

You are solely responsible for User Content and for ensuring that you have all rights, permissions, and lawful bases necessary to upload, submit, sync, process, record, store, and use such User Content in connection with Blink.

You represent and warrant that you own or control the necessary rights in User Content; your User Content and use of Blink do not violate any law, contract, confidentiality obligation, employment rule, privacy right, publicity right, or third-party right; and, where legally required, you have provided all notices and obtained all consents for recording, monitoring, transcription, AI analysis, data synchronization, or processing of communications and content.

9.4 Monitoring and Removal

We are not obligated to monitor User Content, but we may review, remove, disable, or restrict access to User Content if we believe it violates these Terms, applicable law, third-party rights, or our security or operational requirements.

10. AI Features and Outputs

10.1 Nature of AI Features

Blink may include artificial intelligence, machine learning, or automated decision-support features. These features may generate Output based on User Content, system context, prompts, integrations, and other inputs.

10.2 No Guarantee of Accuracy

AI-generated Output may be incomplete, inaccurate, outdated, biased, misleading, or unsuitable for your specific use case. You are solely responsible for reviewing, validating, and determining whether any Output is appropriate for your needs before relying on it.

10.3 No Professional Advice

Output generated by Blink does not constitute legal, financial, tax, accounting, compliance, employment, medical, or other professional advice. Blink is not responsible for decisions made based on Output.

10.4 Customer Responsibility

You are responsible for evaluating whether AI features are appropriate for your organization, implementing human review where needed, determining whether Output may be used in employment, compliance, legal, regulated, or customer-facing contexts, and complying with applicable laws governing automated processing, workplace monitoring, notice, consent, and record keeping.

10.5 Improvement of Services

Unless otherwise stated in a signed commercial agreement or applicable privacy documentation, Blink may use prompts, interaction metadata, feedback, service telemetry, and de-identified usage data to maintain, improve, and optimize AI-enabled features and service quality.

11. Recordings, Communications, and Meeting Features

Certain Blink features may allow recording, transcription, summarization, analysis, or extraction of data from meetings, calls, voice interactions, notes, chats, or other communications.

You acknowledge and agree that laws regarding recording, monitoring, and consent vary by jurisdiction; you are solely responsible for understanding and complying with all applicable notice and consent requirements; Blink does not provide legal advice regarding whether consent is required in any jurisdiction; and Blink is not liable for unauthorized recording or unlawful use of communication data by you or your organization.

Where Blink is used by a business or team, the Customer is responsible for implementing policies regarding recording, disclosure, retention, employee notice, and permitted use.

12. Data, Privacy, and Security

12.1 Privacy Policy

Your use of Blink is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12.2 Security Measures

We use commercially reasonable technical and organizational measures intended to protect Blink and User Content. However, no system is completely secure, and we do not guarantee that Blink will be free from intrusion, interception, corruption, loss, or unauthorized access.

12.3 Data Processing

To the extent Blink processes personal data on behalf of a Customer, the Customer is responsible for ensuring that such processing is lawful and for entering into any required data processing documentation with Blink where applicable.

12.4 Backups and Retention

Unless expressly stated otherwise in a signed agreement, Blink does not guarantee restoration of deleted content, perpetual storage, indefinite retention, or backup recovery for any particular data. We may establish or change data retention, archival, and deletion practices at our discretion.

12.5 Service and Support Communications

You agree that we may send service-related notices, account notices, technical alerts, billing communications, security messages, and legal notices through email, in-product messaging, or other contact details associated with your account.

13. Third-Party Services and Integrations

Blink may interoperate with Third-Party Services, including email providers, calendar systems, messaging tools, cloud storage services, CRMs, project management systems, and APIs.

Your use of Third-Party Services is governed by those providers’ own terms, policies, and settings. Blink is not responsible for the availability, security, uptime, or performance of Third-Party Services; their handling of your data; their acts, omissions, or changes to APIs and functionality; or data loss, errors, or interruptions caused by Third-Party Services.

By enabling an integration, you authorize Blink to exchange relevant data with the applicable Third-Party Service as necessary to provide the integration.

We may add, remove, or modify integrations at any time without liability.

14. Fees, Subscriptions, and Commercial Terms

14.1 B2B and Enterprise Model

Blink is primarily offered as a B2B and organizational productivity solution. Access, seat counts, workspaces, storage, integrations, features, onboarding, support levels, and service scope may be governed by a separate commercial agreement, order form, statement of work, or subscription plan.

14.2 Payment Obligations

If you or your organization purchase paid access to Blink, you agree to pay all applicable fees, taxes, and charges in accordance with the applicable invoice, order form, subscription flow, or signed agreement.

Unless otherwise stated in writing, fees are quoted and payable in the invoiced currency; payments are non-refundable; invoices are due within thirty (30) days from the invoice date; late payments may accrue interest or penalties to the maximum extent permitted by law; and we may suspend or limit access for overdue accounts.

14.3 Taxes

Fees do not include taxes, duties, levies, or similar governmental assessments unless explicitly stated. The Customer is responsible for all such charges except taxes based on Blink’s net income.

14.4 Price Changes

We may change pricing, packaging, plans, feature availability, usage limits, or billing structures at any time. For existing paid subscriptions, changes will apply in accordance with the relevant commercial agreement or upon the next renewal period, unless otherwise specified.

14.5 No Refunds

Except as required by law or expressly stated in a signed written agreement, all payments are non-cancelable and non-refundable.

15. Beta Features

We may designate certain features as beta, preview, early access, pilot, experimental, or similar. Such features are provided on an as-is basis and may contain bugs, errors, or incomplete functionality.

We may modify or discontinue beta features at any time, and we make no commitments regarding their future availability, support, or inclusion in paid plans.

16. Intellectual Property Rights

16.1 Ownership of Blink

Blink and its licensors own all rights, title, and interest in and to the service, including all software, source and object code, user interfaces, workflows, models, prompts, documentation, designs, graphics, branding, trademarks, domain names, APIs, service architecture, and all related intellectual property rights.

16.2 Feedback

If you provide suggestions, feedback, ideas, comments, enhancement requests, or recommendations regarding Blink, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable right to use, modify, incorporate, and exploit such feedback without restriction or compensation to you.

16.3 Marks

You may not use Blink’s names, logos, trademarks, service marks, trade dress, or branding without our prior written consent.

16.4 Reservation of Rights

All rights not expressly granted under these Terms are reserved by Blink.

17. Confidentiality

If you receive non-public information relating to Blink, including pricing, product roadmaps, security details, architecture, unreleased features, commercial proposals, or technical documentation, you agree to keep such information confidential and not disclose it to third parties except as permitted in writing or required by law.

We may similarly treat non-public business, technical, and operational information submitted by you as confidential, subject to our rights under these Terms, our Privacy Policy, and any signed agreement.

This section does not apply to information that is or becomes public through no breach; was lawfully known without restriction before disclosure; is independently developed without use of confidential information; or is lawfully obtained from a third party without duty of confidentiality.

18. Suspension and Service Restrictions

We may suspend, restrict, or disable access to Blink, in whole or in part, immediately and without prior notice if you breach these Terms or an applicable agreement; your use poses a security, legal, regulatory, reputational, or operational risk; we suspect fraud, abuse, unauthorized access, or unlawful activity; fees remain overdue; required third-party services become unavailable; or we are required to do so by law, court order, regulator, or governmental authority.

Where reasonably practicable, we may provide notice and an opportunity to cure, but we are not obligated to do so.

19. Term and Termination

19.1 Term

These Terms begin when you first access or use Blink and continue until terminated.

19.2 Termination by You

You may stop using Blink at any time. If you use Blink through an organization, only that organization may control termination of organizational access.

19.3 Termination by Blink

We may terminate these Terms or your access to Blink at any time, with or without notice, for any reason or no reason, to the extent permitted by applicable law. We will generally seek to act reasonably, especially in active commercial relationships, but reserve full discretion to protect the service and our business.

19.4 Effect of Termination

Upon termination, your rights to access and use Blink immediately cease; we may deactivate accounts and delete or restrict access to data, subject to law, contractual commitments, and technical retention practices; any outstanding payment obligations remain due; and sections that by their nature should survive termination will survive.

19.5 Data Export

Any post-termination data export rights, transition assistance, retention periods, or deletion timelines are governed by the applicable commercial agreement, if any. In the absence of such agreement, Blink has no obligation to maintain or provide copies of User Content after termination, except where required by law.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLINK IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

BLINK DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, BLINK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR FIT FOR ANY PURPOSE; ANY DEFECTS OR ERRORS WILL BE CORRECTED; DATA WILL NOT BE LOST, DAMAGED, OR CORRUPTED; THE SERVICE WILL BE COMPATIBLE WITH ALL DEVICES, SYSTEMS, BROWSERS, OR THIRD-PARTY TOOLS; OR THE SERVICE OR SERVERS WILL BE FREE OF MALWARE OR HARMFUL COMPONENTS.

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING BACKUPS, INTERNAL CONTROLS, HUMAN REVIEW, LEGAL COMPLIANCE, AND APPROPRIATE INDEPENDENT VERIFICATION OF RESULTS.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BLINK OR ITS AFFILIATES, FOUNDERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, CONTRACTS, GOODWILL, DATA, CONTENT, USE, ANTICIPATED SAVINGS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO BLINK OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLINK’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNT PAID BY YOU OR YOUR ORGANIZATION TO BLINK FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR USD 100, IF NO FEES WERE PAID.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHERWISE, AND REGARDLESS OF WHETHER ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

22. Indemnification

You agree to defend, indemnify, and hold harmless Blink and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, actions, proceedings, damages, liabilities, losses, judgments, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use or misuse of Blink; your User Content; your violation of these Terms; your violation of applicable law or regulation; your violation of any third-party rights; your failure to obtain required notices, consents, or permissions; or any dispute between you and your employees, contractors, customers, end users, or third parties in connection with your use of Blink.

Blink reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense.

23. Compliance with Laws

You agree to use Blink in compliance with all applicable laws, regulations, sanctions regimes, export control laws, anti-bribery laws, privacy laws, labor laws, workplace surveillance laws, consumer protection laws, and intellectual property laws.

You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions to the extent such use would be prohibited, and that you are not a prohibited or restricted party under applicable sanctions or export laws.

Blink may suspend or refuse access where we reasonably believe access would violate applicable law or expose Blink to legal or regulatory risk.

24. Usage Data and Analytics

Blink may collect and generate technical logs, device information, product telemetry, service analytics, feature usage statistics, performance metrics, and other metadata related to operation and use of the service.

Subject to applicable law and our Privacy Policy, we may use such information to operate, secure, maintain, and improve Blink; diagnose technical issues; monitor usage, capacity, reliability, and performance; develop new features; and produce aggregated and de-identified business analytics.

Nothing in this section gives Blink ownership of identifiable User Content beyond the rights expressly granted in these Terms.

25. Publicity

Unless prohibited by a signed written agreement, Blink may identify a Customer by name and logo in customer lists, investor materials, and general marketing materials solely to indicate that the Customer uses or has used Blink. Any broader publicity rights, testimonials, case studies, press releases, or co-marketing arrangements require separate approval where appropriate.

26. Support and Service Availability

Unless expressly provided in a signed service agreement, Blink is under no obligation to provide maintenance, support, implementation, training, custom development, migration assistance, or service-level commitments.

Any support provided is at our discretion and may be changed or discontinued at any time.

We may perform maintenance, updates, repairs, or upgrades that temporarily affect access to Blink.

27. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Kazakhstan, without regard to conflict of laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of Blink that cannot be resolved through good-faith negotiations shall be finally resolved by binding arbitration in Astana, Kazakhstan, except where applicable law prohibits mandatory arbitration.

The arbitration shall be conducted in a commercially reasonable manner by a single arbitrator, and the proceedings may be conducted in English or Russian, as determined by the arbitrator or agreed by the parties.

To the maximum extent permitted by law, each party shall bring claims only in its individual capacity; no class, collective, representative, or mass action shall be permitted; and no arbitration shall be joined with another proceeding without Blink’s prior written consent.

Notwithstanding the foregoing, Blink may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, security interests, or other proprietary rights.

28. Notice

You agree that we may provide notices to you by email to the address associated with your account, in-app or dashboard notifications, posting on our website, or notice to your workspace administrator or contracting organization, where applicable.

You are responsible for keeping your contact information current. Notices will be deemed given when sent or posted through the applicable channel.

29. Assignment

You may not assign, transfer, delegate, or otherwise dispose of these Terms or any rights or obligations under them without our prior written consent.

Blink may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, sale of assets, financing, or by operation of law.

30. Force Majeure

Blink shall not be liable for any delay, failure, or interruption resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, power failures, telecommunications failures, internet outages, cyberattacks, government actions, sanctions, or failures of third-party infrastructure or providers.

31. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain in full force and effect.

32. No Waiver

No failure or delay by Blink in exercising any right or remedy under these Terms shall operate as a waiver. Any waiver must be in writing and signed by an authorized representative of Blink.

33. Entire Agreement

These Terms, together with any policies incorporated by reference and any applicable signed commercial agreement, order form, or statement of work, constitute the entire agreement between you and Blink regarding the subject matter hereof and supersede all prior or contemporaneous understandings, communications, proposals, and agreements relating to such subject matter.

If there is a conflict between these Terms and a signed commercial agreement, the signed commercial agreement will control to the extent of that conflict.

34. Contact Information

If you have any questions regarding these Terms, please contact:

Email: info@blink.pm
Registered Address: 38 Shyngys Aitmatov Street, Apartment 256, Nura District, Astana 010000, Kazakhstan